FREQUENTLY ASKED QUESTIONS

  • What does a Virtual Assistant do?

    A virtual assistant provides various services to entrepreneurs or small businesses remotely. From administration to social media. Our administrators provide a range of flexible support services and can tackle everything from the complex to the tedious. Everything you don’t have the time, inclination or knowledge to tackle

  • Is TOTAL PA an agency?

    No! Everybody at TOTAL PA is employed either full or part time and is based at our office in Lincoln

  • Why use a Virtual Assistant?

    Most small business owners didn’t start their business to do the admin! Using a VA is an effective and efficient way to get your administration done and free up your time for the parts of your business you enjoy.

  • How much does a Virtual Assistant cost?

    You can purchase blocks of time from the various packages we have available, depending on the amount of monthly support you need. Check out out RATES page for more information.

  • Do I need a Virtual Assistant?

    If you want to free up some time, yes! If you are not sure, contact us and we will talk things through with absolutely no obligation.

  • What happens if my call handler is on the phone when one of my calls comes in?

    Your call is passed to one of their teammates. Each one has all of your information in front of them prior to answering the call. Our virtual receptions work as a team to ensure continuity of service at all times

  • What is the cost of the telephone answering service?

    We know that businesses come in all shapes and sizes, we have various call packages to suit every business model. Download our info pack on the TOTAL CONNECT page for our rates.

  • Is your call answering service in the UK?

    Yes, we are. We are based in Lincoln, the home of the Lincoln Imp!

  • How do you know who the incoming calls is for?

    Don’t worry, we have systems in place to ensure we always know which business the caller is ringing for. When you use our service, you’ll be given a unique number so no other company calls will come through on this line. When the phone rings, your company name appears on the screen and your call gets handled.